How payment is held

1. When a lot closes, the winner's card is authorized for the total through the seller's own Square account.
2. The money is captured to the seller only after the buyer confirms delivery (or the seller enters the buyer's pickup code) and a 3-day window to report a problem ends. A shipped order with no delivery mark is treated as delivered 10 days after shipping.
3. Square holds a card authorization for up to 6 days. If an order is still open then, the payment is captured and stays under review in the same way; a refund then comes back from the seller's account.
4. A problem report stops the payment while our team reviews tracking, photos and messages, then refunds the buyer or pays the seller.
5. An order not shipped within 4 days, or not picked up within 8 days, is canceled and the buyer is not charged.