Terms

Last updated 2026-11-13.

Who we are

Bidhaus is operated by La Nombre, 450 S Madera Ave STE G, Madera, CA 93637. Questions: admin@lanombre.com.

What Bidhaus is

Bidhaus is an online marketplace where members sell items to each other by timed auction. The seller is the seller of record, owns the item, sets the terms of the lot and is responsible for describing it truly. Bidhaus is not the auctioneer and does not take title to any item.

Bids

A bid is a binding offer to buy at that price if you win. Proxy bidding bids for you up to the maximum you enter. A bid in the last minutes extends the end time. Bid retraction is allowed only for a clear typo, by contacting us before the lot ends. Shill bidding (bidding on your own lots, or having linked accounts or other people do it) is prohibited and closes accounts.

Eligibility

You must be 18 or older and able to make a binding contract. One account per person.

Payments and fees

• A card on file is required to bid. When a lot closes, the winning bid plus delivery is charged to the winner's card through the seller's own payment account. Bidhaus does not hold buyer or seller money.
• If the winner's charge fails, the seller's lot may be offered to the next highest bidder at that bidder's highest bid.
• Our fee is 8% of the winning bid, taken as the platform fee on the payment and returned on a full refund.
• The payment is captured to the seller when the buyer confirms delivery or pickup and 3 days pass with no problem reported, or 13 days after shipping without a delivery mark.

Shipping and pickup

Sellers ship within 4 days with tracking, to US addresses only. Local pickup is confirmed with the buyer's pickup code; meet in a public place.

Problems, refunds and disputes

Report a problem from your order page within 3 days of delivery. The payment to the seller stops while our team reviews tracking, photos and messages. If the item is not as listed, the buyer is refunded from the seller's account. Card chargebacks freeze the payout until resolved; a seller who loses a chargeback for an item not as listed is responsible for it.

Prohibited conduct

No banned or restricted items, no counterfeits, no stolen photos, no shill bidding or fake reviews, no sales arranged off the site to avoid the fee, and no harassment. We may remove listings and close accounts that break these rules or the listing rules.

Limitation of liability

The site is provided as is. To the extent the law allows, our total liability for any claim is limited to the fees we received on the order involved. Nothing here limits rights you have under California law that cannot be waived.

California residents

Under California Civil Code section 1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

Governing law

These terms are governed by the laws of the State of California. Disputes are heard in the courts of Madera County, California, unless the law gives you the right to another forum.

Trademarks

Brand and product names in listings describe the items for sale. Their owners do not sponsor or endorse Bidhaus.

Contact